Payment

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with Visa, Mastercard credit card and Maestro Card. Security You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.

Taxes

All prices on https://shop.oleaakjaer.com are including Danish VAT. Please note that customers outside the EU or Norway may be subject to import duties and taxes, which are charged once the product reach your country of destination. All such charges are your responsibility. Ole Aakjær has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge Ole Aakjær an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Returns & Exchanges

We offer the opportunity to return your order from https://shop.oleaakjaer.com. You have 10 days from the day of receipt to return any unused items and receive a refund. The returned items must be in unused and original packaging. All items must be returned unused.

Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need to return your order, please send an email to contact@oleaakjaer.com

Complaints & Faulty Delivered Goods

Products purchased via our web shop are covered by a 2-year warranty. The right of complaint means that you as a customer can complain about errors and defects in the item, which have occurred within 24 months of purchase. The right of complaint does not cover when defects, damage or wear and tear occur due to improper use, lack of maintenance or ordinary wear and tear.

If you have received a damaged item, we will offer a replacement of the item. If this happens, please send an email to contact@oleaakjaer.com including your order number and a picture of the damaged package/item.

We will refund your shipping costs for returning the faulty item. For EU customers, if your case has been mistreated or we have not together reached a final solution, you can as a final doing submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr

Shipping

All orders will be shipped by mid-December at the latest.

You can follow your package via track and trace from when it is shipped within Denmark. Tracking link will be sent via email once your order is shipped. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact contact@oleaakjaer.com

If you are not able to pick up your delivery as agreed, and it is therefore returned to us, we charge the original shipping fee.

The fee will be deducted from your refund.

Ole Aakjær

Ravnsbækvej 14

7100 Vejle

CVR / VAT no.: 26677750

Phone: +45 40843585

Email: contact@oleaakjaer.com